Return and Refund Policy

At Jake Gadget, we strive to ensure customer satisfaction with every purchase. If you’re not completely satisfied with your order, we offer a simple return and refund process. Please read our policy carefully for details on how to initiate a return and receive a refund.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

• Items must be returned within10 days of delivery.
• The item must be in original condition, unused, and with all original packaging, tags, and accessories.
• Proof of purchase (order confirmation or receipt) is required.

Some items may not be eligible for return, including:

• Clearance or final sale items.
• Customized or personalized products.
• Products that show signs of wear, damage, or tampering.

2. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Email our customer service team to request a return authorization. Provide your order number and the reason for the return.
2. Prepare the Item: Repack the item in its original packaging along with any included accessories.
3. Ship the Item: Once we provide a return authorization, ship the item back to us using a trackable shipping method. Customers are responsible for return shipping costs unless the item is defective or incorrect.

3. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed and automatically applied to your original payment method within 10 days.
• Refunds may take several days to appear via cash.

4. Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, please contact us. We will provide instructions for the exchange process.

5. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us within 5 days of delivery. We will arrange for a replacement or issue a full refund, including any return shipping costs.

6. Non-Returnable Items

Certain items are not eligible for return or refund, including:

• Gift cards.
• Software or digital downloads.
• Perishable goods.
• Items marked as “final sale.”